Shipping policy

Shipping Policy

Last Updated: September 26, 2026

At Sage-Lume, we want your order to arrive safely and on time. Please review the shipping information below before placing your order.

1. Order Processing

Orders are usually processed within 1–3 business days after payment is successfully received.

Orders placed on weekends or holidays will be processed on the next business day.

During sales, promotions, holidays, or periods of high order volume, processing may take a little longer.

2. Shipping Times

After your order has been processed, estimated delivery times are:

United States: 5–10 business days
International Orders: 7–15 business days

Please note that delivery times are estimates and are not guaranteed. Delays may occur because of customs, weather, carrier issues, or other circumstances outside our control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery address, order size, and available shipping options.

From time to time, Sage-Lume may offer promotional or free-shipping offers. Any applicable offer will be shown at checkout or on our website.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information, when available.

Please allow 24–72 hours for tracking information to update after the order has been shipped.

5. Incorrect or Incomplete Address

Please make sure your shipping address is correct before completing your purchase.

If you provide an incorrect or incomplete address, your order may be delayed, returned, or delivered incorrectly. Sage-Lume is not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an address mistake, contact us as soon as possible. We will do our best to help, but we cannot guarantee that the address can be changed after the order has been processed.

6. Lost, Stolen, or Damaged Packages

Once an order has been delivered to the address provided at checkout, Sage-Lume is not responsible for packages that are lost or stolen after delivery.

If your package arrives damaged, please contact us as soon as possible and provide photographs of the damaged package and product so we can review the issue.

If your tracking information shows that the package was delivered but you cannot locate it, please first check with household members, neighbors, and the shipping carrier.

7. Customs and Import Duties

For international orders, customs duties, taxes, import fees, or other charges may apply depending on the destination country.

Any customs duties or import charges that are imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also cause additional delivery delays.

8. Delayed Orders

While we work with our shipping partners to deliver orders within the estimated timeframe, Sage-Lume cannot guarantee delivery dates.

If your order appears to be significantly delayed, please contact us with your order number and tracking information, and we will assist you as much as possible.